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15:43 17 Jan 23
I wholeheartedly endorse this company. Aqua Sphere provided me with one of the best customer service experiences I can recall. From the first phone call to the sweet lady (Jeannie??) in the office, to the installer, and especially John Bushong, these people earned a lot of goodwill in the short time they spent with me. I was particularly impressed with how well John explained the whole process and listened to my needs and wants. As a science person, I was also pleased that he was able to geek out on some microbiology stuff too. Bonus!! Oh yeah, and the nice, soft water is good too. I look forward to continuing my relationship with them.
00:24 13 Dec 22
USE THIS COMPANY! They are absolutely top notch. I debated buying equipment and trying it on my own, but decided to reach out to these guys to at least see what they had to offer and am I glad I did. John gives you all you need to know about water chemistry and tells you WHY you need (or don't need) certain things. Tim the installer showed up on time and got everything setup in no time and explained everything I needed to know about our new sediment filter and chlorinator. Both guys were great to work with. Now, let me tell you why I felt compelled to write this review, when I never review anything, good or bad. I have reached out a few times to John after install, the first concerned the chlorine level in the water and boom, he was onsite the next day to adjust, amazing; the second concerning the installation of a pressure booster pump and where it should go in the treatment line, which he answered immediately via text, again, amazing. But this past weekend, I texted John past 5pm on a Saturday that the chlorine injector had a leak and was leaking water on the pump house floor. It wasn't a dire emergency, but it also required us to shut the water off in the house. I cannot believe that within 90 minutes of that text, Tim was onsite and replacing the broken part. I was floored. It is so unfortunately rare to find a service company that operates like this anymore. Businesses just don't care about their customers like these guys do anymore, but I am certainly happy to take a minute to write a review for them as people need to give these guys every ounce of business they can as it's from a company that actually cares about the customer after the sale. Amazing people and company.
20:47 13 Oct 22
From sales to installation they are top notch. We previously had a system with Pentair installed in our brand new home. One month into the service, there were problems. They advised us they no longer service our area. WHAT!? We told them to come and get their equipment, because we needed a company that stands behind their product and are available when issues arise.John at Aqua Sphere was fantastic! He set up our new system based on our specific needs. There was consistent follow up to make sure everything was running smoothly. When I learned that several people in our new sub division were using them, I wished I had called them first!
17:01 19 Jul 22
We recently built a new home and hired Aqua Sphere to help us with our water softener and mineral content. We have been repeatedly impressed with the professionalism of their sales staff and technicians on their knowledge and workmanship. All appointments were on-time and not cancelled (which happened repeatedly while building with various vendors/subs).I also like that our package comes with servicing the equipment and they make the reminder calls & appointments.But the best thing about using Aqua Sphere for us is the delicious taste of our water. We added a RO in the kitchen sink and I have never had better tasing water - my coffee is so good now, I will never have to buy it elsewhere.I highly recommend Aqua Sphere for the quality of their work and value of their equipment & service.
14:24 22 Jun 22
Great company that takes the time to understand what is needed for your water and customize a plan to meet those needs. Very professional and high quality work. I never thought my well water could be this nice!
15:12 19 May 22
Awesome experience with the Aqua Sphere team! Alan and Bradley came out to look at my 3 year old GE Water Softener. The team came out and gave some recommendations on how to fix the problem. We are definitely pleased with the service and honesty provided by the team. As noted in previous reviews, Aqua Sphere is a business with integrity and dedicated to their profession and customers!
14:54 24 Feb 22
The team at Aqua Sphere were outstanding from start to finish! Great product, service, and value! Thank you!
20:57 16 Feb 22
Zach at Aquasphere has been the technician servicing our system for years. Last Friday afternoon, my wife and I got home from being gone a few days and found a 1 1/4" PVC pipe in the well house spraying water from a crack like a fire hose. I called local well service companies but didn't get any answer as it was 4pm on a Friday! I called Aquasphere and the nice lady who answered said that the owner would be over in a bit to see if they could help (keep in mind they are not a well service or plumbing company...and I don't know the owner). Alan showed up, started making calls to other well companies he knew, but also wasn't having success, so he called on his own team and Zach got his kids situated with his mother in law (wife had to work) and then came over and the two of them spent a good chunk of their friday evening fixing and improving our main supply lines in the well house...no small task given that we have lines going to a horse barn, shop, sprinklers, house, spigots in the yard, etc. They were friendly and really concerned that our water supply be restored that evening. My wife and I couldn't be more pleased and thankful. They will always be our go-to company for all our water softening/water quality needs.
17:28 19 Jul 21
I was gone when they were scheduled to deliver the need salt. Lisa was kind enough to come back and as it turned out we were completely empty. She is the consummate professional and I would highly recommend their water treatment system. Our family loves the way the water feels.
23:31 04 Apr 21
We decided to install a water softener/filtration system on a new construction home. Our builder recommended Aqua Sphere. We met with Jon to discuss different options and he quickly provided written quotes on different systems that would be suitable for our home. Jon knew at what point to install it and he came back when the home was finished to walk us thru everything. Very professional!! Highly recommend!!
19:54 12 Nov 20
Absolutely great company to work with. Both the the technicians that were out to install and check up on our system were prompt, professional, and incredibly knowledgeable. I would without a doubt recommend Aqua Sphere to anyone looking for a great whole home/business water treatment solution.
18:16 26 Sep 20
Aqua Sphere installed a new water filtration and softener system on our well recently. We can't say enough great things about this company. The people we worked with were friendly and professional. From the initial visit to determine what we needed, to the follow up after the install, they were knowledgeable and great to work with. They were so patient with us as we learned about their products and how our system works. I love the fact that they are going to help us maintain the system over the years to ensure our water is clean and healthy. We highly recommend them. Great company!!
23:13 14 Jul 20
The service from Aqua Sphere is always very professional and timely! As a long-time customer, I highly recommend this excellent team!
18:36 13 Feb 20
Timely prompt professional and expertise service. Really appreciated when they came in a second time for some confusion I had with the fix they did in the first visit. It turned out to me my misinterpretation of the issue and they patiently explained to me what I was doing wrong. They are now my go to company for all things water softener.
18:29 28 Jan 20
This company has the best service team that I have ever had at my house my water softener had stopped functioning properly so a man by the name of zackry johnson from aqua Sphere showed up on time and immediately went to work knowing exactly what was wrong he had the patience to show me everything he was doing and what he was doing to fix it never did this company ever try to sell me another softener I had about 3 other companies out here and they all tried to sell me expensive systems I will always use this company and sing there praises all over MarbleFalls and to the owners of this company way to go on hiring great honest individuals THANK you so much Randy Johnson MarbleFalls texas
03:05 03 Dec 19
Had a great experience. They came to service a GE water softer under warranty. Good communication, came promptly at appointment time , quickly evaluated the problem, explained it to me, and then fixed it better than new. Couldn't b more happy!!!!!!
19:33 16 Oct 19
Great team. Extremely knowledgeable about their product. And also very nice guys.
15:42 23 May 19
Alan Branson, John Bushong, Zack, and all the people I have encountered with Aqua Sphere have been WONDERFUL to work with! The difference the system made in our water quality was IMMEDIATE and AMAZING! We are very pleased with the results and are totally happy that we spent the money on this system. We have needed two minor adjustments to the system since it was installed. We were told this might be needed before the installation began. Both times someone was there within a few hours to make the adjustments. These are men of integrity and dedicated to their customers.
01:27 19 May 19
We love it, installation was fast and courteous.Installed a whole house filtering and softening system in February. My eczema is much better now and no more hard water stains in the shower!!Another plus is savings on detergent for dishes and laundry. Thanks guys!!!
17:10 28 Jan 19
What a great company, service and installation. These guys know what they are doing, they stand behind their product and I would buy again tomorrow if I had to. Highly recommended and my water is absolutely AWESOME!
15:00 23 May 18
The water treatment specialists at Aqua Sphere are outstanding, professional, and extremely knowledgeable. Not only was my water issue diagnosed and fixed in a timely manner, the specialists provided a great amount of information on my softener, how to keep it clean, and general troubleshooting tips. Thanks guys! Job well done!
23:28 04 Jan 17
These guys do it right. Install was fast and professional.They also send reminders when I need service and that's one less thing for me to keep up with.
18:18 19 May 16
I have incredibly hard well water, and my wife asked me to find someone to put in a water softener for the house and water filtration for our drinking water. I feel like I hit a home run finding these guys. Alan came out and put in the water softener and a clean and clear water filer under the kitchen sink. Holy crap, the difference is night and day. No more stopped up shower heads, and my wife is tickled about not having the stained clothing in the washing machine and better drinking water than you can buy anywhere. I would highly recommend these folks to anyone. Great service, fair pricing, and these guys were telling me more about the chemistry of water than I knew existed.